Delivery methods

The customer, after confirming the order, receive a confirmation email with:

• The order number
• The identification codes of products purchased
• The quantity of products purchased
• The prices of products purchased

Time and Luxury S.r.l .:

• Check the availability of products in its stores;
• Send email to take charge of the order or an email that tells the customer the inability to fulfill the order with its proposal to replace the product or refund of any advance payment; We send the products to the customer via courier;
• We send an email to the customer with the tracking number;
• Deliveries are made by express courier.

Shipments will be made within 1 working day from Monday to Friday. The estimated delivery time, but not guaranteed, they are:

• 24 hours for the whole peninsula Italy
• 48 hours to the Islands

If you fail to collect within 5 working days of the present products in storage at the warehouses of the courier because of repeated inability to deliver to the address specified by the Customer, the order will be sent back at the warehouses of Time and Luxury Srl.In the event of non-withdrawal within three months, by the customer, the products present in storage at the warehouses of Time and Luxury Srl, the latter may deem products wrecks, retaining an amount equal to the cost of the products themselves, by way of criminal. Upon delivery of the goods by the courier, the customer is required to check that:

• the number of boxes is the same as indicated in the transport document;
• the packaging is intact, not damaged or wet or otherwise altered, including the sealing materials (adhesive tape or metal).

Any damage to packing and / or product or the mismatch in the number of packages or particulars, must be immediately notified, “subject to control ” (specifying the reason for the reserve, eg. “Packaging broken”, “packaging crushed “, etc.) on the proof of delivery courier. From the moment the customer signed the form, you cannot make any objection about the appearance of the goods.Any problems concerning the physical, correspondence or completeness of the products received with what is indicated in the e-mail confirmation of the order: must be reported using one of the channels mentioned above, within 3 days from delivery

Returns and Refunds

All products purchased directly from our website may be returned within 14 days from the date of receipt of the package, in accordance with the European Directive 2011/83/EU on consumer rights.
 
To be eligible for a full refund, the product must be in like-new, unused condition and must be returned in its original packaging, complete with all seals and labels still attached. However, it is no problem to receive them back in stock after this deadline.
 
The return address is:
 
Watchello C/O Stefano
C.I.S. Nola Isola 8 n°8048
80035 Nola (NA)
 
We recommend the use of a courier with insurance and tracking of the package to avoid unpleasant inconveniences.
 
Shipping costs for returns under the right of withdrawal are borne by the purchaser.
 
Once the returned order arrives at our warehouse, the verification procedure for approval of the refund is processed.

If the return is validated as eligible for a full refund equal to the amount of your order, within 7 days of approval it will be processed through the original payment system.