Company Information

Company Name: T & L Time And Luxury srl

VAT: 05796071214
Address: Via Cesare Battisti 15 – 80134 Naples – Italy
REA Number: NA – 776365

Customer Support

To meet customer needs, provide clarification and assistance, or to receive complaints about products purchased through our online store, we have activated the following channels:

• Contact Page
• Live Chat
• Application of terms and conditions

The confirmation of the order implies customer acceptance of these general conditions of sale.

Characteristics of Goods

The picture accompanying the description of a product may not fully represent its features but may differ in color, size, or accessories shown in the picture. All support information for purchase is intended as generic information and may not fully match the real characteristics of a single product.

Product Warranty

The warranty of 24 months, according to the Consumer Code (DL 206/05), applies to products with a lack of conformity, provided the product is used correctly and as intended. In case of lack of conformity, T & L Time And Luxury Srl will restore conformity by repair, replacement, price reduction, or contract termination. Warranty does not cover damages caused by improper or inappropriate use or normal wear and tear.

Warranty Process:

1. The customer sends a request via one of the mentioned channels, including:
   • Email address used for registration
   • Product code
   • Purchase date from the Transport Document
   • Description of the defect
2. Upon receipt, we will verify the applicability of the warranty or request additional documentation.
3. If approved, we will:
   • Send an RMA form (Return Merchandise Authorization).
   • Arrange courier pickup at no charge.
   • Replace or repair the product and return it to the customer.
4. If the defect is due to improper use, the customer can request product shipment at their cost (€15).

Prices

Prices on the website are VAT excluded. We reserve the right to change prices at any time; however, orders will be honored at the price indicated in the confirmation email.

Payment Methods

• Bank Transfer: Beneficiary: T & L Time And Luxury Srl – IBAN: IT61V0303240021010000002036 – Specify "Payment Order XXXXX" in the notes.
• PayPal: Use your PayPal balance or any credit card (MasterCard, Visa, American Express).

All payment methods ensure secure data transmission.

Delivery Methods

Customers will receive an order confirmation email with all details. Products will be shipped via courier within 1 business day (Monday to Friday).

Estimated Delivery Times:

• 24 hours for mainland Italy
• 48 hours for islands

Customers must check the packaging and contents upon delivery. Report any issues to the courier immediately.

Returns and Refunds

Products can be returned within 14 days from receipt, in accordance with European Directive 2011/83/EU. Returns must be in like-new condition, with original packaging and labels attached. Return shipping costs are the buyer's responsibility.

Return Address:

Watchello C/O Stefano
C.I.S. Nola Isola 8 n°8048
80035 Nola (NA)

International Buyers

EU buyers will have VAT calculated based on their destination country. Non-EU buyers are responsible for any taxes or customs duties.

Online Dispute Resolution

European consumers can resolve disputes online via the European Commission platform: http://ec.europa.eu/consumers/odr/.

Fiscal Documentation

Sales are considered mail orders and do not require an invoice unless requested at the time of order or within the current month. Customers requesting an invoice must provide their company/name, address, VAT number, or tax code.