Help & Faq
ADMINISTRATION
For the return, the product must be:
- in the same conditions as you received it (not used)
- in original packaging and complete with warranty documents / instructions
Sure, you can, at our service center, a payment of repair cost is required.
The warranty lasts for two years.
Unfortunately it is not possible.
Of course, provided that the Tax Code or the VAT number shown are correct.
Of course, the shipping cost for an order will be paid only once, regardless of the number of watches, in case of order greater than 200 € the shipping is free.
PRODUCTS
We cannot send a replacement part, but it is possible to withdraw the watch, via courier, with expenses paid by us, so as to fix it and send it back to your address in the shortest time possible, completely new and original.
Our data sheets are produced with care and attention. Unfortunately, it can sometimes happen that some information is incorrect. We strongly advise you, before purchasing, to check the characteristics indicated, directly on the manufacturer’s site, by entering the code of the chosen article. In any case, if you are dissatisfied with the watch, you have the option of withdrawing from the purchase within the legal terms.
Each watch is delivered complete with the respective original packaging, as well as the original card.
LOGISTICS
Delivery usually takes place within 48 hours, you will receive the tracking number as soon as the courier will process your order.
You can send back the watch at: T. & L. Time and Luxury Srl – Cis Nola Is.8 – n.8048- 80035 Nola (NA) Italy.
No. The shipping costs, including any insurance services or cash on delivery, will be highlighted in the payment process.
All watches on our showcase are shipped from our warehouse in Nola (NA) Italy.
